Richard H.

I've ordered from Wayfair a couple of times within the past three months. One item arrived in a timely fashion and I did receive emails with tracking numbers. The second item was a lamp which arrived quickly and in perfect condition except that the lamp shade was not in the package. I called customer service and they said they would ship the shade (which was supposed to be included with the lamp in the first place) but it would take two weeks to arrive. In later November I ordered a leather stool. I never received an email with tracking info so I called to see what was going on and was told it had shipped. I then got a tracking number but the Fed Ex site showed that the item had never left the warehouse. By the end of December I called again. They said they were unable to find what had happened but they would ship another of the same item and gave me a 20% refund. I'll be waiting to see if it indeed does arrive! The customer service person was very friendly and appeared to be helpful. Update: the item never arrived. Then they said they were unable to get the color I wanted. I finally purchased the item from another vendor. The run a round over the course of a month or more was it for me. I've not ordered anything from them since!