Richard G.

HORRIBLE. HORRIBLE. DO NOT GIVE ARCHIVES.COM YPUR CREDIT CARD! Requested a certified copy of my parents marriage certificate from the New York City Clerk of Courts. They said it would take up to 2 months to get. So I came to Archives.com because they misleadingly seem to say that they can get your records and expedite them much faster. So I paid $181 for 3 copies thinking I would get them within a couple of weeks. However... ONLY after you pay does an invoice state that it will take 74 days for Archives.com to get the copies. I even paid (sucker) an additional $12 to "expedite" the records but again ONLY after you pay do they state how long it will take. At that point there is no way to cancel. To make matters worse, Archives.com outsources the whole thing to a third party - USVital. Numerous phone calls to their "customer service" go straight to a voice mail that promises to call you back within 4 hours. None of my calls or emails were returned for 2 days until I left a last message saying I would dispute the charges. Only then someone from another agency calls me to tell me "too bad - we don't care about any of this - your out of luck." HORRIBLE. HORRIBLE. SERVICE AND BORDERLINE SCAM. DO NOT USE ARCHIVES.COM.