Richard C.

I cancelled a necessary reservation more than 20 days before the reservation date and they are charging a fee of 20% (which was not mentioned at the time of the making of the reservation. I called the hotel Pala Mesa Resort in Fallbrook to talk to them about it, and the young woman I spoke with acknowledged there were many complaints about this booking company. The manager was at lunch so I could not talk with her. Marilyn is her name according to the young woman I spoke with. I think that the booking company is in fact in the business of making money in this fraudulent manner. I am sad for Pala Mesa because it has been a pleasant place for us to stay when in the area, and I can see that they are going to lose so much business because of this booking company's activity. I hope I will be able to talk with the hotel owner, but I got the impression that the hotel feels they are obligated to use this booking service for some odd reason.