I received a Valentines order from my girlfriend 2 doz. Choc dipped strawberries. Due to the harsh winter storm affecting the DC Metro area my order my have gotten frozen during transit. After a few days the berries did not taste very good. I wrote to Shari's Berries as this was a gift. There service was impeccable... they sent a new shipment which tasted fantastic. This door to door responsibility for customer satisfaction is what's missing in most companies these days. Rick - Arlington VA