Richard R.

I am deeply dismayed by my experience with this airline, which left me feeling like a victim of racism.

This airline is by far the worst I've encountered, where you have to pay for everything, and the service is abysmal.

I had a cabin trolley bag and a laptop bag, both weighing under 7 kgs. When I opted for a preferred seat with extra leg space at the baggage drop, they charged me for the seat but conveniently failed to inform me about the additional baggage fees.

To my shock, during boarding, I was singled out and forced to pay an additional $99 for my bags. When I tried to explain my situation, they callously threatened to bump me to a flight 25 hours later.

This ordeal took place at the Phoenix Arizona airport, and the staff's behavior was not only unprofessional but also offensive. They made it clear that they were judging me based on my skin color and held me solely responsible for my situation.

I've endured countless unnecessary security checks and frisks at various U.S. airports as an Indian traveler, even when my fellow passengers were never subjected to the same treatment. However, this experience was the last straw, especially considering the significant amount of money I had spent.

I deeply regret ever placing my trust in this airline. They nickel and dime you for everything, from food and water to seats and baggage, including cabin luggage. To make matters worse, none of their seats even recline on longer flights