My girlfriend and I between us have ordered at lease 12 phones and 2 tablets and have yet to have a problem with them. I even placed an order and then needed it cancelled. I simply sent an email explaining what had happened and it was cancelled without any hassle! When I use the 3-5 day shipping, it gets to me no longer than 5 days. I have even referred people to this site and they have nothing but good things to say about it! The only concern one of my friends had was when he ordered a phone around Chinese New Year and had to wait for it to arrive a little longer than expected.