CheapOAir is okay if everything goes well. 1st time we booked with them to go to france, no problem. 2nd time we booked 4 tickets to go to Nepal for dec 2014, it was a disaster. We booked this flight because of the price and convenient layover times on 2 stops. Then problems started when the times of some of the flights has been changed by airlines due to that we have layover of more than 8 hrs in doha which was not acceptable as we have younger kids. Then we started calling customer service, spent over 4 hrs waiting on 4 calls still problem unsolved. We had no clue which one is our real ticket. Neither they were willing to refund fully nor they were giving any other option to change the flight. Now we are stuck with the flight that is not what we bought for. Every time we call they gave different refund amount. Terrible terrible unprofessional customer service. Please avoid this company.
Case has been resolved, customer has accepted flights that work for her and her family, and has been provided a pre-paid hotel.