Renita S.

Terrible service! As a third-party provider, you should have some control or how many customers you sent to a particular car rental agency I've been standing in line I wanna say for now about 20 minutes I talk to the person at the front of the line they said they've been waiting an hour and instead of hot wire, you're trying to take a deeper dive and find out from the writer how long this was going to be they wanted me to do their work for them I am pissed off because I have very little time and I don't have time to stand in line for hour hour and a half when I have other things to do. I asked them to switch me to a separate provider. I didn't even want to refund but choose another provider that you're working with to accommodate me as a customer so I don't stand in this line. I've been a hotwire customer for I don't know almost 20 years and I don't appreciate being treated this way and so as of today this would be my last and final booking with them ever.