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Wholesale Electronics

“Orderd a CUBOT P9 smartphone in november 2013, received...”

9/4/14

Orderd a CUBOT P9 smartphone in november 2013, received it but the microphone did not work accordingly. Seemed no problem, i opend a claim (RMA) but then the problems started. I should try to repair it myself or go to a local repair shop ( they could not fix it), then i got a few dollars discount on a new phone en finally, in march i got an adress to return it to. I had to pay return shipping myself and i sent it back in april but since then they insist they did not receive it. I even took a photo of the package. If i send a mail it takes one or two weeks to get a reply. And they ask the same thing over and over. Now it is more than 6 months later and i still have no phone but a loss of more than 100 euros. Everbuying: just send me a new working phone!

RMA number: ERMA**************W

Ticket: T*******636

Order number EE**************

Tip for consumers:
Products are good, nothing wrong with the products, as long as they work, but customer service is VERY slow and bad. If you have a defective product with a problem they wont help you. They just stall you. I have 30 mails in total just to return the item....

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everbuying e. – Everbuying.net Rep Over a year old

Dear Rene S.,

Thank you for your review. We are sincerely sorry for the problem. We have checked it again and found you still have not got the returned package. There maybe some prolem when the package on the way. But we would send a new item to you. And we will send email to you after we ship
Out the new package.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com