Renee R.

My experience is the same as others on this site. I ordered a product from Open Sky on 4/19. They do not tell you what the shipping time is until you receive the confirmation email. On 4/23 their site said the item had shipped. I also received a tracking number. It must have been a fluke that I was able to reach a live person on both 4/28 and 4/29. The first person gave the same answer I see posted here... we will check with the merchant. The second time I was told the merchant had responded and that it had shipped that day. They also refunded what I had paid for shipping. To date I have yet to receive this product. It was not shipped when promised. I have tried contacting them via phone, email, and even Facebook. They were reaponsive last week but now I cannot reach anyone via phone, am getting only generic email responses, and Faceboom gives me error messages that I do not have permission to chat with that person. I have called the bank and disputed the charges which have been reversed. I tried to give them a courtesy call to tell them but have not been able to reach a live person. Guess they will contact me when they realize their scam did not work1