rena w.

I ordered 2 Cuisinart dish sets and the cardboard package arrived by UPS with the taping barely holding the box together. The 2 boxes of dishes were in the cardboard box with no bubble wrap or anything else to protect the dishes. Also, outside of the package had no markings saying,"Fragile, handle with care". As a result, 4 of the 8 mugs were in broken pieces. I've emailed Ideeli customer service and received a reply that someone will contact me within 24 hours. We'll see about that. In the meantime, I called Cuisinart about this and they said it's Ideeli's responsibility to make good. I foresee a BBB case in the works.