Last year I sent a sell package worth at least $200+ and the tracking never updated, they never answered me about the whereabouts if my package, and they kept ignoring me after countless emails. This year I sent another package and when it "got lost" again, I threatened to take them to court and not even 4 hours later, my package was miraculously delivered. So, bi suggest you threaten them with court and maybe you will get what you deserve from this shady company.