Rele M.

Terrible customer service. Firstly it took months for them to load my hotel details onto their system. After several follow-ups, there was still no progress in terms of us being loaded onto the system. I had a technical problem when doing their reporting online. I sent customer services email asking for assistance and they never assisted me. Now they have billed me for stays that were not fulfilled. I have even provided the proof that I requested assistance and now they refuse to take accountability. They claim that customer services was ccd in the email and therefore were not obliged to action the email yet evidently they were a direct recipient of the email. It is ridiculous as they have de-activated my account and are insisting I pay before they can activate it, yet NONE of the nights were fulfilled.