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I used Yext once to straighten out some business listings after obtaining assurances that it was a one time payment. The next year they attempted to charge my card at the end of the year without authorization. Charges were reversed by the card company. In 2017 they attempted to charge the card again. It was reversed and the merchant was blocked by the card company. Beware
Reid H.'s review of Yext earned 17 Very Helpful votes
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I just want to update my address for maps and I get rude $#*! emails from this company. I got a...
Thank you for leaving your feedback, Reid. We have sent you a few messages asking for more information so that we can further look into this issue. We'd like to apologize if there was any miscommunication around how our services work. So you're aware, we offer subscriptions on an annual billing cycle, because we also pay the listing sites on your behalf. Doing this allows us to guarantee that your information will show up accurately on those sites. All subscriptions are set to renew automatically each year. Since we push and protect your data on a daily basis, the automatic renewal prevents any disruption in service. Auto-renewals are the standard practice for software services, and you have the option to opt out of the renewal or cancel your service altogether at any point. As a client, you should also have received an email notice 30 days ahead of your automatic renewal via email. If you did not receive notice, please let us know. We look forward to hearing back from you and helping to resolve this issue.