Regina D.

I contacted them on line the person on the online chat told me they couldn't help me and that they would have a expert to call me and a person who was supposed to be a computer expert called me and I had to fill out a link with my personal information including my banking information. I did. When the expert started to beging the phone conversation, because I was concerned after completing the form I asked him how much it was going to cost. I was told $10. I then asked if it was going to be a one time charge. He verified that it would be. He was never able to help me. The session was ended after being disconnect about 3; times and I was told that he was sorry but he wasn't going to be able to help me. Then I was charged $74 a month which was taken from my account twice. The customer service representative
Told me when I called to cancel their service, that was going to cancel my membership a d the $10 but not the $148 that was removed from my account. They indicated that they guaranteed their service. But issue was never resolved.