I've been selling on Etsy for sometime now. I have had only good experiences with my sales, feedback and customers. I follow the rules, make sure my orders are out within 24 hours of purchase and follow up and make sure those packages have been delivered.
Many of the complaints I have read about Etsy and shops being closed is because the shop owners did not following Etsy's policies or are not selling authentic handmade.
As a buyer either on Etsy, eBay or Amazon, I research the seller first for red flags. If they have bad feedback or no sales, I don't purchase from them.
All in all, there a many, many reputable sellers on Etsy that sell wonderful, authentic handmade items.
I'm sorry to all those shoppers that had a bad experience with a bad shop owner.
Hopefully more of those bad shops will be closed soon so that they will no longer smear the reputation of good and responsible shop owners on Etsy.