1st the categorization of images are extremely poor, 2nd most of their images are corrupt. Many of using the files for presentation mode where the eps file needs to be transformed into EMF but the files are so corrupt that no one is able to convert to EMF.
I had written to them asking for a cleaner copy however waited nearly 20 days with no reply even after reminder. The worst customer service is where you at least acknowledge the problem without any resolution. These people are take the cake for being beyond worst in their customer service. I didnt renew my subscription and promptly took my business elsewhere.