Red K.

They don't make it easy. Consider carefully before ordering glasses this way because it might be easier. It isn't.

1. The sample order of five frames wouldn't go through because their system insisted zip code was incorrect. It wasn't. The chat rep was beyond useless. The phone rep wasn't any better. I gave up that night and tried the next day on my PC and had better luck getting the order to go through.

2. Their Order process doesn't allow multiple prescriptions for an order. They don't tell you this. Chat useless again. A long phone call later, the rep was very helpful but this shouldn't have been necessary, and the rep had to re-do the order. Long and tedious order process.

3. Get ready for the ‘pupillary distance' journey and resulting delays. Oh my, we're following their instructions to the letter and am on cycle SIX of this process. Seriously. I'm having flashbacks to the zip code debacle of our try five order.

What an enormous waste of time! Quick, easy, efficient? Fail, fail, fail.

I had to stop and think. Why exactly had I chosen to purchase something from these folks? It was because I couldn't find the freezer we wanted from a local store that would arrive in a reasonable period of time. The price was nearly the same as the local stores listed.

My limited research showed I was taking a chance with them. Many reported that orders weren't received when expected and there many other issues. They showed the freezer was it stock. I took a chance.

Thus began my delivery experience. They sent email and sent text messages with the delivery date and time range. Problem was, we weren't going to be home that day. I tried to reschedule. They were closed (the messages came in on Saturday). I literally spent HOURS trying to get through to a person to reschedule. In each case is was 36th or 37th 'In Position' to talk to someone with hold times that EXCEEDED ONE HOUR and RESULTED IN DISCONNECTS before I spoke with someone. I gave up. Then I found a different number and left a message at some related business office which, finally, resulted in a call back. They said they'd reschedule. The trucking company STILL CALLED to deliver that day ('On our way!').

Finally, a week later, a new date was scheduled. Then they called A DAY EARLY and said they'd be delivering it that day. I wasn't going to be home until later that day and they still came early before I had a chance to finish my preparations for them.

Then there was the whole discussion about what was included with the 'White Glove Delivery.'

Two words: NEVER AGAIN. It simply isn't worth it.

Looks like it's worth a try. Small investment to update our three season room.

I didn't find these reviews when I first went looking. Paid my fee and was surprised to be hit with an upsell to get 'everything' for another $20.00. What the hell... I cancelled immediately.