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I purchased a prom dress for my daughter back in March, after a delay in delivery I tried to cancel my order to no avail. Once it arrived it looked nothing like the picture. There were faults in the flower details, sequins in the wrong places. Also my daughter dos not like it due to it being completely different from the photo. Numerous emails were sent along with close up photos. It was agreed they would refund 20% of the dress price ( not incl delivery) £16 in total. Four months later & I have yet to receive anything! I have emailed again which seems to be falling on deaf ears! I only wish I had seen these comments before I made the purchase. A warning to anyone else DO NOT BUY from this company, they will rip you off with cheap tacky dresses that are certainly not made to order! Mrs Mills
Rebecca M.'s review of Dylan Queen UK earned 5 Very Helpful votes
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Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few...
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team