I really like this site. They have helped me numerous times to get my computer running fast and efficiently. The techies are polite and patient. Also very knowledgeable. I would normally hesitate to give up control of my computer, but I read reviews and looked at the Better Business Bureau and this company is legit. The customer service rep does a bit of the hard sell with trying to get you to buy a 3-year contract. I started to get annoyed. But I suppose they have to do that and the service you get far outweighs the hassle of the hard sell. I say go with them. Their rates are great too.