Lady U.

Amazon delivers items to the wrong address, delays delivery, damages items during shipping, and loses deliveries.

There are two distinct patterns related to Amazon deliveries:
1. Most are delivered to the right address with random deliveries to the wrong address.
2. Clusters of multiple deliveries to the incorrect address over the course of 2-6 weeks.

When there are repeated errors with deliveries, Amazon blames the consumer, asks them to update their delivery information (even though it's correct), denies refunds, and tells consumers they must file police reports, and provide that information, to be considered for a refund. It is my understanding, they will still deny a refund, which seems wrong.

Amazon has asked me to return items for a refund on items I never received.

Today I was told I had to file a police report about stolen packages, however, I have proof these packages were delivered to the wrong location, which is not the same as having them stolen. Filing a false report of theft is a Class A misdemeanor and I'm not willing to commit a crime because Amazon delivered several packages to the wrong address.

They say based on 'their investigation' and my response, the items were stolen, unless they see my ring camera, which shows no packages, it seems their investigation is incomplete.

When I order an open box item, my expectation, is to receive the wig I ordered, free of tangles, modifications, new wig smell, and a zigzag part, and that is NOT what I received with Rachel Lite.

I've purchased new and open box items from WS1, and there have been 7 major disappointments, 6 being wigs that never should have been sold as 'open box' items.
1. Nitro 16" - threadbare - I was new and didn't know better.
2. Three wigs in the same order that reeked of cigarette smoke - never should have sold them to consumers.
3. Estetica Ocean - a factory defect with a visible weft across the top of the wig giving the appearance almost of a 'part' but it was just a funky weft poorly sewn that WS1 deemed 'permatease' - it was not.
4. Bought an open box 100% hand tied Dalgona 16" - they sent a regular, made me take pictures and send it to them before they would give me a return label, and I had to wait until they received the wig and inspected it, to receive a refund that they offered as a 'one time courtesy'. If you send someone the wrong wig, that's not a courtesy, it's correcting a mistake you made. Since it takes 7-9 days to get a wig after you pay, then another -9 days for them to receive the wig, from order to refund, took about 30 days. I paid them and waited 3 days for a refund.
5.Rachel Lite - no zigzap part, a tangled mess, no new wig smell, yet the 'checklist' indicates otherwise - it seems they just check the boxes without checking the wig.

Over 12 months ago, Wigs.com updated their website, and has had constant errors since that time. There is up to 50% off, yet when I click, there are no results found. I've cleared my history and cache, the issue is not resolved, and this has been the case since the update. I repeatedly notified them of the issue, begging them to fix it, and they blocked me on social media. This is false advertising. They do not care. The website is junk.