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The person that actually wrote my resume was great, she did a fantastic job. I later realized that liveCareer had been deducting money out of my account for 3 months. When I called they were more than happy to cancel my contract, Oh! This must be the one that I never agreed to, but the real frustration comes when trying to get the money credited back to my account. The person you are speaking to can not transfer you to anyone, not the billing, not a supervisor, no one, but what they can do is send a request to the billing dept. and billing will respond to you with an email that you never receive. I will now go to my financial institution to deal with the financial concerns and then the BBB to deal with the poor business practice.
Reaux B.'s review of LiveCareer earned 5 Very Helpful votes
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We apologize that you weren't happy with your experience with our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@livecareer.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best regards,
LiveCareer