Mark M.

I had no concerns at all when placing my order on their website. How could such a successful company have any problems? However, it turns out I was completely wrong. It has been 10 days since I placed the order, but the package still hasn't been handed over to FedEx. Upon contacting customer service, I was informed that they would not ship it to me because FedEx did not pick up the package on time. This is frustrating, and it seems like an issue with their own company's backward system. They collect money from customers but fail to deliver goods promptly.

Eventually, the customer service representative informed me that they had good news – they could provide a refund. I found this situation extremely frustrating. I requested them to ship the package, but the customer service representative mentioned that there was no way to reship it. The only option was to place a new order, which is expected to be processed in 2 business days and shipped out in 3 business days. This experience has left me extremely dissatisfied, and it seems like the company's quick influx of money may have led to these issues. DO NOT buy anything from them!