- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
justanswer.com kept our credit card number and refused to delete it from their system even after we cancelled our subscription.
BTW, we never got our free "Money Back Guarantee" refund-- that's a scam. Don't even try to speak with someone else besides the Asian call center worker who is reading from a very long legalese script of why you will never see your money again, and how they plan to keep your credit card number as well.
Ray R.'s review of JustAnswer earned 2 Very Helpful votes
Ray hasn’t received any thanks yous.
Ray doesn’t have any fans yet.
Ray isn’t following anybody yet.
Empty.
I was wrought with anxiety and turned to JustAnswer for a query. I went through 3 different...
KMike chatted one suggestion and because I rate that I got cut off from any further discussion.
Dear Ray,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately. We should also be able to delete the card info.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam