I had to make reservations at a short notice in a very small town in Texas. Being that I was not familiar with the area nor were there the normal hotel chains like the Marriot or Hyatt in the area, I used Priceline. After arriving, I had to cut my trip short and Priceline refused to provide a refund for the night I didn't stay there. Not only that, Customer Service does not allow you the ability to talk to Supervisor or take your complaint to a higher authority. I WILL NEVER USE THEM AGAIN!