I have not ordered a lot from them recently and thank god I have not. I got one email with a code for 20% off in November so I used it for two sets of boots. Of course one set of boots never came, out of stock. The other set came but I was overcharged. Then I ordered a set of towels from them and they only sent my half the set of 5 sets. I can't get thru to them before they run out of stock to make sure I get the rest of my order, I am over charged twice as of right now. There is no live chat feature available, no response to my emails even though they guarantee 24 hours. When I call the CS number *******719, they tell you to leave a message. Well I doubt I get a call back for that too.
I heard Groupon recently acquired them so maybe they are going thru a turnover. Bad for business though at the busiest time of year.