Ray C.

An Ebay seller shipped my order via Ontrac. When it didn't arrive, I checked the Ontrac tracking. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. I would not recommend or use Ontrac when shipping or ordering a package!