Randy W.

I have spent 5 hours in the last week attempting to explore exchange rates charged on my credit card. Worst experience of my life. It involves my westjet elite card. On one transaction I wa charged the eqivalent of 5% exchange whereas they claim to only charge 2.5%. I spent 1 hour 56 minutes waiting for them to pick answer my latest call, was transfered to two different departments and finally was transfered to disputes where I was greeted with the message "sorry our current wait times exceed 1 hour and we will need you to call back". They then disconnected the call. Has anyone heard of automated call back messaging.

I even went to the lkcL bank branch h to be told I needed to call Master card directly
It wouldn't normally be an issue but the total transaction was for $10,000 plus so the overcharge was significant