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Randy I.

Contributor Level

Total Points
81

1 Review by Randy

  • Priceline

2/7/16

I called Priceline to book and cruise on 1/28. The customer service rep Lonnie Thompson had sent me the documents to review and accept the cruise details. I found Expedia had a lower price. I called and spoke to another Priceline customer service rep, they would not match it. I asked to cancel my reservation and she said I would be charged $100 cancellation fee. Told her I did not accept the original documents and got no reponse. Tried calling Lonnie Thompson back twice on 2/4 and have not received a call back as of 2/7.

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