Rambo J.’s Reviews of Surplusandadventure & more

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“Avoid this company at all costs, I ordered an item...”

6/30/13

Avoid this company at all costs, I ordered an item which was "In stock" and ready for "fast delivery" only to find out its not actually in stock at all. Cancelled order after waiting 15 days for the item to come back in stock still awaiting refund. Spoke to consumer direct regarding their stock system and they sent me the following,

"In terms of the trader advertising the goods as being stock when they were not, this would potentially be a breach of the Consumer Protection from Unfair Trading Regulations 2008. As such, I have referred the case details on to Trading Standards"

I used another company and had the goods within 2 days.

Hopefully will recive my refund soon.

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rose h. – Surplusandadventure Rep Over a year old

Please note that this Company has been taken over so this commnt is old news with regards to the old owners, the company is now run soooo much better and any issues are dealt with almost immediately, all goods are always dispatched and any items that are not available the customer is contacted, we do not take money from any customers account unless the goods are available. I hope you will either remove your comment or at least try out the Company with the New Owners and leave a much vbetter review, your review is actually very old and relates to the old owners. Thank you. New Owner of urplus And Adventure Ltd. No we did not take on any old debts but we most certainly help out any old previous customers in any way we can, Thank you.