Sadly my experience with INFURN is the same as those mentioned here. Was fooled by the quality of their web site and assumed that would reflect in customer service also. Silly me. Ordered desk lamp September last year then when I checked after a couple of months they pointed out their delivery times were 18 weeks. OK my fault. However since then delivery has been put back twice and promises to get back to me with updates broken. From the other reviews here I am not optimistic of ever seeing the item or of getting my money back. I will try trading standards and see what they can advise.