rakesh r.

I made a flight reservation with Cheapoair on 30th May and called in to Cheapoair to CANCEL the booking on the same day we did the reservation. It was stated very clearly FREE CANCELLATION on your website. Firstly, their staff had confirmed my cancellation and promised me that I will get a FULL REFUND in the next 7-14 days. At the point of my cancellation, the amount was not deducted from my bank account yet, it was only being HELD at that point of time. Therefore, I didn't think there will be any deductions since it was just being held and your staff can simply instruct accordingly and make sure no collection was made. However, the following morning I was very disappointed to see a deduction of approximately (USD 481.60) made by Cheapoair from my account on 31st May. Why did this happen? I was constantly put on hold when i tried to call them. I am still waiting for my refund and have made an official complaint to my bank to investigate. Cheapoair has the worse customer service i have ever experienced. Their staff are very inconsiderate and the company just cares about your money and nothing else. I have told all my friends never to trust their website and i am now advising whoever is reading this to not even think about buying from them.