Beau g.

My car broke down today and would not restart, called AAA call center and they dispatched technician that arrived quickly and helped me bring my car home and pushed back into my garage, The technician driver was an Angel and deserves significant pay increase and his wings, So professional and regular person like all of us. Been a member with AAA for many years and will continue to renew my membership for roadside. Highly suggest being a member because the vehicle manufacture does not cover out of warranty. I have been rescued by AAA each time when called for help, The tow driver and call center rep kept me updated with the arrival time of tow truck to my breakdown destination.

Scammers attempt to withdraw money from my account first attempt stopped by on the ball teller that froze my account,called me and notified me of attempt and that she froze account with instructions how to proceed with my bank. Went to my bank and followed their instructions. Also created password to do in bank transactions that only I know to help prevent more attempts. The fraud dept also made note on my account that it was already compromised. So 3 weeks later a 2nd and 3rd attempt were successful withdraw due the tellers in other states did not follow any bank procedures looking at my account, They just processed and approved scammers request gave them my money and off they went being successful stealing my money and identity. So went into my bank due to the 2nd and 3rd attempt and the customer service rep said she was going to call HQ to ask if the bank was going to reimburse my total loss due to their gross lack of responsibility and I told her that the fricking bank is 100 percent responsible and if they don't make good my Attorney will be the next person they talk to. So before I left rep escalated the loss and will be reimburse but how in God's name do idiots like these tellers hold onto a job. Most teller positions don't require much other than background and credit check before being hired. Also low paying position and easy job in control atmosphere and still these associates fail. The solution or resolution is not going to some other bank institutions open account because all the banks are insured against what happened to me and the training inside bank is extremely poor and unmotivating that the associates are dime a dozen. So much identity theft these days targeting banks and dumb banks don't care about their customers or banks reputation, It's at all time high and will continue to escalate so what are we to do, Stuff money in a beds mattress. One last possibility that some Chase associates might be part of the identity theft. The hourly pay is low and just because s background check is good that's no guarantee the associates need for some extra money may take priority and so another one goes sour.

Paid for new brake drums and brake shoes and received the parts via FedEX. Then made an appointment at my repair shop for service and labor of my new supplied parts, The shop owner agreed to install my new brake parts then made the proper adjustments and took my car for road test to check if rear brakes were performing correctly and the tech returned saying the brakes are failing to work correctly. I requested the shop to remove the defective parts and they did, used the old parts which were safe and working correctly. Paid nearly $58.00 to detroit axel for new parts and they closed the return parts window 30 days from paid for parts, so paid May 25 2023 Fedx delivered new parts on May 27 2023 late in the day. I then made an appt to service my car and the soonest shop could work on was June 28 2023 and the brake parts failed to perform correctly so on June 29 2023 called DAxel mentioned the new parrts are defective and they told me they will ship the replacement parts to me and that I am responsible to pay the $25.00 shipping charge due to the return window being closed and the parts were no longer new or resellable. Told em that the road test had to be performed to confirm if new parts were functioning correctly and the new parts FAILED the road test. Horrible company and customer service. 1-2 days past return window and bought other stuff from DA also. Mentioned not my responsibility to cover shipping charges for replacement parts and they said its their policy no charge for warranty parts but the shipping charges were customers obligation. I did not agree with this and am sparing most of the negative procedures that DA adheres to. Bottom line keep your money and if you have to service your ride than avoid buying anything from DA. Worst customer svc ever and company policies are corrupted thinking. Purchased the parts on eBay and my experience with eBay went well, but the vendor Detroit Axel makes bad decisions and the customer service rep was just as lame askig me what the defect and i said the parts failed road test and car went in for service not diagnostics and at $100.00 per labor, i was not going topay shop to diagnose which brake parts were defective but that parts were new not used and should have worked correctly. But some times new parts are defective from time ---- time

The images attached here are of the new parts and boxes that parts arrived to me in.

The proof of purchase is the invoice for the labor to install the new supplied parts and no new parts were supplied by repair shop so only reeipt for labor charges were produced