I see a few mixed reviews below, and I just don't get it. I purchased two very different pairs of glasses and lenses. One pair had more complexity, even further challenged because we are doing this all virtually. Cindy was beyond attentive, patient, gracious and helpful. I even believe that she had to fix something, but she never made that visible to me... it was just something I sensed. She put the customer first, and I now have TWO quality products, and I get compliments on both pairs of glasses all the time. I would definitely go back.