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I am having severe issues with this company. I sent back a pair of shoes for refund via Royal Mail. I have proved that they were delivered and this company are point blank refusing to issue a refund, saying they have not received the goods. I have proved to them delivery date and time and have spoken with Royal Mail also. This company are absolute charlatans and I am furious at this terrible service. I have been passed from pillar to post and they have done nothing to help but passed blame across to Royal Mail when I have the evidence to support delivery. NEVER use this company.
Raechel W.'s review of Raffaello Network earned a Very Helpful vote
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Hello, I received the jacket, it is very cool, the most stylish and high-quality jacket, thank you!
Shipping was great but customer service was awful.Everything worked well and the product...
Hello Raechel, as we found out together yesterday, the package was received and the refund performed on August the 27. The money has been on your account since the 1st of September. I am totally sorry for all the communication issues and for the totally unjustified and useless stress and hassle caused for both sides. The important thing is that we have found a solution in the end.