I called to change my return trip and explained my situation I needed assistance to make it happen. This Rep showed sincere attitude and concern by making me feel at ease and that he would do everything to resolve my problem. He went beyond what is expected and stayed with me until all necessary informations are gathered into a successful resolution.
As I stated earlier in this survey, I was highly impressed the way the Rep handled my issue.
Many thanks for taking your time to review our services! Our agents work really hard to make our client happy and satisfied and we are so grateful for the great assistance!