rachel o.

Back in June I ordered a pair of shoes during their free VIP month trial deal. I was really shocked when I received an email welcoming me to VIP service since I never joined it and only participated in the deal which was already in my cart prior to me paying and that I could not remove. I decided to just ignore it since the website did not show that they had a credit card on file for the VIP account so I thought that in a months time the trial would expire. Unfortunately that did not happen. I found that the card I had last used was charged $9.95. I guess I was one of the lucky ones since when I called the VIP concierge line, I was able to get someone almost immediately, and they canceled the membership and refunded my card. This was definitely annoying and felt kinda scammy since I never signed up for VIP service and I never authorized them to take money from my card for VIP service. But since it was resolved rather quickly I can't say that I won't ever order from them again.

PS: The lady I talked to on the concierge line told me to be more vigilant to a small checkbox that says enroll in VIP service. I think that's how many have been fooled.

I ordered six pairs of shoes ( 2 boots, 2 flats, 2 heels) on a friday night and received everything the following friday. The quality was great, and the shoes were very true to size. This was my first time ordering with them and i was a litle hesitant but after reading great reviews i decided to give it a try! I will definetly order from them again!