Rachelle E.

I purchased the LG BH4030S 3D 5.1Channel Blu-Ray Player (worth php 8999 that time) last March 25th. We waited for almost a week until finally, we received the package on March 30th (the package came from Cebu for some reason). We were excited to test it out but was gravely disappointed when we opened the box and found out that it was missing a remote control. We immediately contacted Lazada regarding the missing item and spoke to an agent (Clarizza was her name), who insisted that the remote control is not included in the box. How can the remote control not be included in the box? And the triple A battery for the remote was included too, but not the remote? What was the triple A battery for them? It was obviously a scam and they were trying to protect themselves.

Finally, we contacted LG and was informed that the remote control should have been included because that is the complete package. We ended up buying a separate remote control from LG that costs php 950.

I am seriously disappointed in Lazada, especially since I have been buying tons of items from them for years. If this is the kind of post-sale service Lazada is offering, then I will no longer waste my time to buy items from this website.

Online buyers, beware of LAZADA! They used to be a good online buying site, but now they're the worst! Please do not support LAZADA anymore. This should teach them a lesson and force them to provide better service to their customers.