Rachel H.

I love the look and style of the products at Forever21. However, they have the worst customer service I have ever seen. I purchased a cami dress with a zipper on the side. Upon arrival, the zipper was hard to move but I figured it would get easier with more use. After the FIRST time I wore it, the zipper broke. Since I had removed the tag to wear the dress, the company WOULDN'T ACCEPT THE RETURN even though the zipper was faulty (since I only wore it once for an hour or so). I have never seen people disregard customers like this before. Normally companies are supposed to cater to customers to keep them happy. This company seems like it couldn't care about us at all. They have lost me as a customer