Rachel G.

DISGUSTED with this company. I am an apartment owner and it was nothing but terrible service from the first booking, which was a scam booking, although they still tried to charge me commission. Terminated my agreement with them but said I would honour any bookings already made so long as clients paid in full. One cancelled - Booking.com still trying to charge commission. When there was a problem with an apartment their customer service was awful, and just got some woman shouting down the phone at me. Yet they are not meant to interfere the booking is between myself and the guest. Offered guests a partial refund, even though they threatened my property manager, and yet Booking.com took it upon themselves to give said client a full refund and then try and charge me for this plus commission.