Rachel F.

I and my two children were given a £100 giftcard as a Christmas present. This was in the form of a Personalised card with photos on it and a reference number to use on the app. When we tried to book tickets the voucher was not recognised. Having contacted via email and phone, customer services point blank said the gift cards are 12 months only. As the recipient nothing is printed on the card to say this. They insisted it is on the email sent to the purchaser, but obviously that's not me. I simply received the gift card which shows no expiry.

They would absolutely under no circumstances extend the voucher for us to be able to use it. So disappointing for my two children who had looked forward to finally doing something. Please be aware that if you buy a gift card from this company it is time limited to 12 months, otherwise you've lost your money. I'd say stick to giving cash to relatives rather than one of their gift cards. I really wouldn't recommend this company. Customer Service is dire.