I have been ordering items from Fabletics for almost a year now and I'm not sure how people find the whole process so confusing. I thought it was fairly self-explanitory. I have ordered every few months and just opt out the others. All the pieces I have are great! They do tend to run a little small but if you read the reviews its easy to avoid getting the wrong size. My only complaint is that some products sell out very fast and are often not restocked:-/