I've shopped twice so far and only 2 piece of clothing had problems out of the 16 I got. I only bought the clothes they marked "like new", however one pair of jeans had obviously mended by thread before on the inside thigh area, which I noticed but not a huge deal. Another piece they marked for size 0-2 but when I got it it's so big that obviously it's wrong size. But then it was like $6 so I wasn't really mad. I can't comment on the pay they give to sellers yet, though I sent a bag few days ago but those are the clothes I plan to donate anyway, nothing real fancy. Overall the shopping experience was enjoyable, price is reasonably low, only thing I dislike is shipping, which usually takes about 2 weeks from the day you ordered and it's probably the slowest shipping I've ever seen.
Hi Rachel,
We have thousands of merchants on our site and when they do not come through with cash back we need to inquire on a case by case basis. Sometimes a merchant takes a long time to get back to us so we are at their mercy. We do our best to take up your cause and the outcome is usually quick and positive. However, I checked on your case and it looks like it was solved and you were given the cash back. I hope you don't let one rare incident stop you from using our site. If you have any other questions or concerns please contact us through live chat.
All the best!