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Rachel A.

Contributor Level

Total Points
163

2 Reviews by Rachel

  • CouponCactus

7/9/14

I don't give 1 star because for the first time I used I did get credit when I bought from Tabasco. Second time I used the website I bought from H2O plus, no credit was given so I filled out a form, they replied after a week saying it's been 7 days we would ask the company for your behalf. That was February. Guess what? They just replied me and said H2O plus wants more details about your purchase and can you email us again? First of all, this is July already! Second, I believed I provided all the info I submitted the first time, it takes you 5 months to reply me and basically ask me "what is your question?" again? This is absurd and I am totally done. Thank you for reminding me why I never use your website anymore.

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Scott F. – CouponCactus Rep

Hi Rachel,

We have thousands of merchants on our site and when they do not come through with cash back we need to inquire on a case by case basis. Sometimes a merchant takes a long time to get back to us so we are at their mercy. We do our best to take up your cause and the outcome is usually quick and positive. However, I checked on your case and it looks like it was solved and you were given the cash back. I hope you don't let one rare incident stop you from using our site. If you have any other questions or concerns please contact us through live chat.

All the best!

  • thredUP

4/24/14

I've shopped twice so far and only 2 piece of clothing had problems out of the 16 I got. I only bought the clothes they marked "like new", however one pair of jeans had obviously mended by thread before on the inside thigh area, which I noticed but not a huge deal. Another piece they marked for size 0-2 but when I got it it's so big that obviously it's wrong size. But then it was like $6 so I wasn't really mad. I can't comment on the pay they give to sellers yet, though I sent a bag few days ago but those are the clothes I plan to donate anyway, nothing real fancy. Overall the shopping experience was enjoyable, price is reasonably low, only thing I dislike is shipping, which usually takes about 2 weeks from the day you ordered and it's probably the slowest shipping I've ever seen.

Rachel Has Earned 3 Votes

Rachel A.'s review of thredUP earned a Very Helpful vote

Rachel A.'s review of CouponCactus earned 2 Very Helpful votes

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