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Good products, interesting products; UNFORTUNATELY TERRIBLE CUSTOMER SERVICE. I don't believe they actually have a call center. It's a pre-recorded message that leaves you waiting indefinitely. Noone replies to emails. And yet, their web site states they will not accept returns after 30 days without a RETURN AUTHORIZATION REQUEST. WTF. I currently have one pending shipment and another shipment I'd like to return because it is below the standard of what I thought I was ordering. How is it possible to return merchandise if noone answers emails, answers the phone, and the email via the web site clearly generates no confirmation? Will not order from Zazzle and will file a complaint with the BBB.
Tip for consumers:
After posting this review, Zazzle promptly contacted me by phone and issued a refund for one of the items and provided a shipping status on another. It's unfortunate it took a terrible review for that to happen but I am grateful and pleased with the outcome. They sell cool things; just need better methods of communication with customers.
Rae J.'s review of Zazzle earned a Very Helpful vote
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Hi Rachael. We certainly do have a call center. Unfortunately, there was a longer than normal hold time to speak to an agent due to the busy holiday season. We do see that our CS team was able to assist you and you were refunded for the items that you wanted to return. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!