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Wish I could leave a negative or zero star rating. My husband ordered a cashmere sweater for me for Christmas. We received something in the mail on time, but it turned out to be men's jogging pants. We have since returned the item and they received it on 12/27/2014. Its been over 2 months and we still have not received any credit back for it. Trying to contact someone to resolve the problem has been very difficult. We will never shop there again and will tell all our friends and family not to do so either.
Tip for consumers:
Please do not buy from them.
Quinn D.'s review of Groupon earned 5 Very Helpful votes
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Quinn,
Thanks for giving us your feedback here on SiteJabber. I'm sorry to hear that the order your husband placed arrived incorrectly. If he contacted Customer Service to get the proper label for a wrong item, the refund should have been issued within five business days of the item being received back by us. If they weren't contacted and return label was created through his account, that would likely be the reason for the delay since our returns team can't check in a wrong item unless it's marked by Customer Service on the return slip. I am terribly sorry for this delay and apologize for the inconvenience.
I'd like to help resolve this issue if you can send me a message with the order information. Once I have the order number, I'll be able to check into this and find out what happened and ensure a full refund is issued to your husband, if that has not already been done. I look forward to helping you resolve this issue and thank you for taking the time to reach out.
Best,
Jason Faria
Director, Ideel Customer Service