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Quiana S.

Contributor Level

Total Points
187

2 Reviews by Quiana

  • ChicMe

12/12/22
Verified site experience
  • DressLily

12/22/14

The whole site is a fake. No customer service, can't track ur package using reference # then they email giving me the same ref.# saying another one of my package has been shipped out... I wish I would had read review before in purchased anything from this site... Called BBB a would let everyone no on Facebook since this where I got this site from. I want my refund you can keep the too little clothes Christmas is 3 days away no need for them afterwards.

Tip for consumers:
Stay away from site flag on fb and u want have to read this to no u been $#*!ed...

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CustomerService R. – DressLily Rep

Dear Quiana S.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have checked and your 2 orders were placed at 2014-12-12 13:42:35 PST and 2014-12-13 12:21:57 PST, while shipped out at 2014-12-16 00:20:13 PST and 2014-12-15 14:56:51 PST. Tracking number: RS180520138NL and RS180414854NL. Tracking site: http://www.postnl.post/

The progress of the order can be tracked on http://www.17track.net/index_en.shtml.

The standard delivery time will be around 10-25 business days after dispatch.

As its havent even been a week since the shipment, so we hope that you could kindly wait for it.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Quiana Has Earned 7 Votes

Quiana S.'s review of DressLily earned 7 Very Helpful votes

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5/2/24

Perfect size great prices

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5/1/24

Thanks! Look forward to my order!