Poppy H.’s Reviews of Freelancer & more

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“Horrible scam site with support that is akin to robots”

3/22/15

Their support is akin to robots. Incapable of answering simplest questions and simply blocking your account and taking all your funds.

Their complains department (Marcus or Lara or whatever names these Nepal/ India based support wishes to take) are as useless. Don't believe their answers like "Your issue has been addressed in ticket X*******"; all that happens is that they refer you back to your original ticket that was the problem in the first place.

The website stole over $1,300 from my account and blocked it with no reason whatsoever. I am lodging a complaign against them and will take them to court if required. Otherwise BEWARE.

They will not refund your cash, they will not accept any proof you can provide. They will just block and strip you dry of your funds.

Tip for consumers:
Do not deposit funds, do not put your payment details. They will start charging you without your knowledge or approval. Move to Elance or Odesk.

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Thank you

Jielyn L. – Freelancer Rep Over a year old

Hi, Poppy, this is Lara. First off, we refer users to the original tickets since it is where the issue has already been discussed and the ticket/s has already been endorsed to the proper department. However, we send a follow-up to the appropriate department before we get back to the user and refer them to the first ticket.

Second, we do not take action for no reasons at all. You may want to send me an email at larao@freelancer.com and I will be more than happy to look in to your account issue.

I look forward to hearing from you. Take care!