They ask for personal information such as legal age, social security number, bank info, where you live, and so much more. Don't buy into it! Complete and utter scam! You give them the info and then they say something stupid like, "Sorry, we are unable to help you now, good day." They hang up a million times, and it's impossible to book a flight! Be careful what you say, and STAY AWAY FROM TRAVELATION, PERIOD!