PJ W.

I purchased two Samsung S6 phones July 2. They arrived July 7. None of the chargers worked. One phone stopped working after a day. The Seller agreed to replace the phone and suggested a 4G LTE upgrade for $10.00. I had to ship the phone back ($18.00) The day after I shipped the phone the 2nd phone stopped working. I notified the seller and decided to wait till the new phone arrived. Three weeks later the new phone arrived. That phone would not recognize the SIM. Contacted seller and AliExpress. Seller would not return emails or Skype. AliExpress to me to follow their complaint process, which I did. In the process of trying to work this out. My carrier said that my phone was stolen and shut off my service. It took two days to get my other phones unblocked. As of today, AliExpress told me that the Seller was out of business and there was nothing that they could do at this point. If you look deep into their structure, there is no way to contact them directly. Only means is through their CRS and they are worthless is resolving issues. I am out $421.00, all due to AliExpress failures to protect their buyers. DO NOT purchase anything through AliExpress. There is a very good chance you will lose your money and own a worthless piece of trash.

UPDATE 11/12/2015
I finally got my money back after nearly 5 months through the credit card company. They went after them and it turned out good. Word of advice... document everything and let the credit card company to the butt kickin'