The only thing you can do is buying something for the credits they created, have them ship it and than cancel your credit card. Don't call them before or complain just take the loss and buy something. That is what I did. I liked their stuff but giving you gifts with your own money is absolutely NOT DONE. I called fabletics spain and cancelled my vip membership easy because they can't charge me anymore. They tried to get me back in just to get my creditcard details but NO WAY.